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How to Increase / Decrease Transaction Limit

A guide to requesting a transaction limit increase or decrease.

To request a transaction limit increase or decrease, please follow the below steps:


  1. Complete and return the ‘Limit Increase Request’ form - here.

  2. Forward Limit Increase Request form to to be reviewed by our Risk and Compliance team. Further information may be requested by our Risk team to assess the limit increase.

  3. Notification of approval or rejection.

    1. If approved, Transaction limit to be updated and notification of update sent to alert merchant.

    2. If rejected, information clarifying reason to be provided.


Please note, if you wish to decrease the transaction limit, the same rules above apply. If you wish to increase the limit after decreasing it previously, the same rules will also apply.

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